Practical information and terms

Hi beautiful Soul,

Thank you for purchasing my work!
So lovely that this Dream Mala find his way to you.
All the Mala’s are handmade with a lot of love.
They are inspired by Dreamtime and created with a full spoon of Magic. Each knot is hand-tied and every bead is charged by a prayer or chant. Also each Mala is sealed with a ritual.

With these Mala’s I hope I support all the Conscious Dreamers on their Sacred Paths. Do rise and share your visions and Medicinepowers with the world!

Here you will find practical information and terms.

Product
I have made every effort to display as accurantely as possible the colors and images of my products.
Please note that colors can be a little bit different because of the light in which the photo has been taken
and because of the colors on a monitor can vary by screen.

Shipping

Orders will ship between 3 business day.

Returnpolicy

Any item that have been de-tagged and/or used cannot be returned or exchanged. Items that have not been worn, used or de-tagged can be returned/exchanged within 7 days of the delivery in the original condition and proper packaging. Customer is responsible for return shipping costs.
If the item is not received in the original condition the buyer is responsible for any loss in value. After the item(s) have been received in their original condition I will issue a refund.

Please be aware that custom made items can not be returned.

Customs and import taxes

Buyers are responsible for any customs and import taxes for their purchases. I’m not responsible for any delays from customs.

If a package comes back to me due to an incorrect address, it is the buyers responsibilaty to pay for postage again.

Mala Care

Please wear and care for your Mala with love. This increases the qualities and specific powers of your Mala. They are made with a lot of love. Unforunately they are not indestructible. Please be mindful around doors, knobs, children and pets.

Keep in mind that outside influences can make changes to the color and structure of some materials. Think of the influences of, for example, water (sweat), lotion, make-up, perfume, heat and direct sunlight.

Stones like to be cleaned regularly.
Feel intuitively how you want to do this. For example by burning healing herbs, charge it under a Full Moon, rest the Mala on the Earth etc.
Always check, on the internet or in a stone book, whether the cleaning method matches the stones and materials used.

You can charge materials and let them shine through your intentions and prayers and with the personal bond you create with them.

Repairs

In the rare event the thread on your Mala breaks please contact me at chantal@chantalvanderpoel.nl.
It is within 6 weeks of purchase I will repair it free of charge and only ask you pay the shipping. I fit has been longer than 6 weeks, I will ask a re-knotting fee of 35 euro.

If the pendant is damaged I will look for a new pendant. There will be an additional fee required to replace the pendant.

Shipping damages

In the rare event your Mala arrives damaged, please contact me within 48 hours of receiving your package. Send me pictures of the package with photos of the damaged item, the package (front back and inside) and all of the contents of the package. Once I receive this I will file an insurance claim and work with you to get a refund promptly.

Questions

If you have any questions or want to share something please contact me info@chantalvanderpoel.nl

I always love to see where a Dream Mala found its new home.
Feel free to mail me or post a message or story on instagram and tag me @chantal.van.der.poel

Thank you so much!


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